Rebirth: Back To 1991 As the Richest Man

Chapter 2156 This is definitely not the ultimate goal

Luo Hao was also thinking about this question. He seemed to have caught something, but he couldn't say anything specific.

Chen Jianghai waited for a while, and found that Smith didn't seem to be enlightened, and continued: "The so-called extraction of residual value actually refers to after-sales service."

"The electrical appliances sold do not mean that they have nothing to do with you.

Well, electrical appliances are always worn out in the process of use, and once they are broken, they need to be repaired. "

"No matter how small a mosquito is, it is still meat.

As long as it is scaled up, it can monopolize 80 to 90 percent of the market in this industry.

Then it adds up to a lot, which is also a huge profit. "

Hearing this, Luo Hao's eyes lit up.

He felt that he could almost understand Chen Jianghai's plan.

Obviously, Smith was asked to set up a maintenance department. While selling electrical appliances, he also advertised the maintenance department in turn.

If the appliance is broken, it can be repaired here.

Many domestic electrical appliances companies are already doing this.

It is nothing more than setting the price lower and robbing the maintenance market.

It's just that Luo Hao felt a little too superficial again. Did Chen Jianghai just mean this?

What Luo Hao didn't know was that Chen Jianghai actually started by repairing electrical appliances in his early years.

He knows the industry far better than anyone else.

If it is simply to seize the maintenance market, it would really underestimate Chen Jianghai.

Moreover, anyone who has been in the United States knows that the economy here is very developed. For some users, once ordinary electrical products are broken, they will be replaced directly.

Throw out the old stuff as trash instead of wasting time running for repairs.

Since Chen Jianghai has brought it up now, there must be other reasons.

After all, Chen Jianghai was able to get to where he is now, if only relying on this wisdom, he would not be able to do it at all.

Smith also understood the meaning of Chen Jianghai at this time.

But he firmly believes that this is definitely not the ultimate goal of the other party.

Chen Jianghai must have a more in-depth way to completely solve the problems facing Belus today.

Therefore, Smith simply asked: "I really didn't think about the maintenance of electrical appliances, but there is also a special organization in the United States doing the business of repairing electrical appliances."

"Of course we can set up a dedicated maintenance department to grab this part of the market, but is it really worth it?

Getting it wrong is a thankless ending. "

"After all, in the United States, labor costs are ridiculously high."

Chen Jianghai was not surprised by Smith's reaction, because his plan was not finished.

So, he continued: "Where there is demand, there will be service.

It is not surprising that there are institutions in the United States that specialize in repairing electrical appliances. "

"But as far as I know, their maintenance costs are quite expensive, and many people would rather do it themselves than hire someone to do it, or simply pay for a new one."

Smith nodded and said with approval: "Yes, it is indeed like this, because labor is very expensive here in the United States, coupled with the sparseness of adults and the scattered living, it becomes very difficult for door-to-door maintenance."

"So this part of the cost will naturally be borne by the customer, and the maintenance cost will naturally become very high."

"That's why I said that it's easy to be thankless if we engage in the maintenance industry."

Chen Jianghai waved his hand very calmly and said, "Hey, Smith, don't be in such a hurry, let me finish.

I'm not saying we're going into maintenance, I've said from the beginning that what we're going to do is after-sales service. "

"This maintenance is not a separate company, but an after-sales department under Qiuhai Electric.

Also, we only repair appliances sold by Qiuhai. "

Glancing at Smith, Chen Jianghai continued: "Of course you would say, isn't this the same as the after-sales service of other electrical appliance companies?"

"I can tell you clearly, this after-sales service is completely different from their after-sales service.

Although their functions and names are the same, what they actually do is quite different. "

"Their after-sales service is sometimes more like a decoration, and we have to fully utilize this after-sales department."

"I can even tell you that after-sale is more important than electrical appliance sales itself."

Smith was already dumbfounded by this time.

Although he knew that what Chen Jianghai thought must be a miracle, or even overthrow the entire industry standard.

But he still couldn't believe it.

Is the after-sales service of an electrical appliance company even more important than sales?

It's just like the Arabian Nights.

However, this was said from Chen Jianghai's mouth again, and he had to try his best to make himself believe it, and make an accurate judgment according to his thinking as much as possible.

At this moment, Smith wants to figure out what the after-sales service is going to do, and how terrifying profits it can bring to the company?

Including Luo Hao, he was also looking at Chen Jianghai with a bewildered expression at the moment, waiting for his next words.

He knows very well in his heart that even the domestic Qiuhai Group has not fully promoted this after-sales service, and why can it be carried out in an environment like the United States.

For them, the after-sales service mentioned by Chen Jianghai seems to be a brand new concept, which completely broke their traditional cognition.

Luo Hao thinks that his thinking is actually deviant enough, and his thinking is wild enough.

Even in later generations, he was known as an industry disruptor.

But even so, he couldn't figure out what kind of after-sales service Chen Jianghai was talking about?

When Chen Jianghai saw the two people's eyes, he didn't hide it anymore, smiled slightly, and continued to say everything.

"The after-sales service I want to do is like this, to build a huge team, and almost every city must have our after-sales service store of Qiuhai Electric."

"Moreover, our service must be thoughtful, with a good attitude and low cost. We can even repair minor electrical problems for free, and also provide door-to-door service."

"Just this set~www.wuxiamtl.com~ I'm afraid there is no maintenance company that can compare with us."

"And remember one thing, we only target users who buy Qiuhai Electric Appliances. While winning our own users, we will naturally not have too many conflicts with them."

"Smith, once this after-sales department is established according to my requirements, it should develop rapidly."

Smith immediately shook his head like a rattle and said, "Chen, this will not work, it will definitely not work! The service attitude is good, the cost is low, and even electrical appliances are repaired for free, and on-site service is also provided!"

"Of course we can make customers very satisfied and what they want most, but I dare say that no maintenance company in the world can match this kind of after-sales service."

"However, this also faces a big problem, and the total investment will be ridiculously large."