Super Resort System

Li Yang also found that the managers of the George V Hotel rarely discussed grand blueprints, quarterly goals, annual goals, how to surpass a certain competitor, how to become the number one in the industry and so on.

But there are always meetings for a trivial matter. For example, one day, the general manager, room manager, and other high-level officials met for a long time to discuss the replacement of a bedside alarm clock in the room.

They purchased almost all mid-to-high-end brands of alarm clocks from the market and tested and compared them. First, the brand must match the identity of the hotel, and secondly, whether the shape of the alarm clock matches the room, whether the alarm is silent enough, whether there is a night mode, and whether it can be Let some older people see clearly, after all, the alarm clock itself is for the convenience of those older people who cannot use modern products well.

After repeated discussions, they selected three of them, and then began to place them in the room one by one for experimentation to see if the alarm clock is in harmony with the style of the entire room, and it feels like a natural fit.

Not only that, but they will also meet to discuss, repeatedly experiment and research because of the newly replaced sheets, the texture and softness of the pillow core and other minor issues.

But everything can't go around one core, that is service, the ultimate service.

In this way, Li Yang thought of the difference between those top luxury cars and ordinary luxury cars. There will be many humanized designs on top luxury cars, and many surprising and convenient small functions.

There are even a lot of small functions that even the car owner doesn't know what they are used for, or they don't even notice.

But this does not mean that the creators of these top luxury cars have given up the pursuit of the ultimate, their excellence has created those small functions that increase the experience and convenience, and also give users in the process of use. Brings one surprise after another.

Just like when Li Yang first discovered one hidden function after another on his luxury private jet, he couldn't help but exclaim. It turned out that there was this function. I really didn't expect it. I sighed the designer's intentions, and then subtly let it She recognizes the Gulfstream brand even more.

Perhaps he originally bought this brand only because his reputation is big enough and the quality is guaranteed, but after using it, the surprises and satisfactions brought by those experiences are what makes Li Yang truly recognize, like, and even future the brand. The reason to become a loyal user.

And the hotel should be the same. It is precisely those customers who have not noticed, but the service staff have thought of the thorough details, so that those who have been to the George V Hotel can feel the difference between this and other five-star hotels. The comfort and joy of staying here.

After this stage of understanding, Li Yang also felt that he seemed to understand the intention of the system better. The acquisition of the George V Hotel, in addition to enhancing the influence of Dreamcatcher Group in the world, and mastering a group of higher-end customer resources.

The most important thing is to have a new understanding of the concept of service. Although the service of Pandora Resort Hotel is also first-class, it inherits the standards of the Four Seasons Group.

However, the George V Hotel still has too many places for them to learn from, and has many styles that are unique to its nearly 100-year history.

Of course, the most popular business in the George V Hotel is not the housekeeping department, but the three restaurants. When it is time for meals, the restaurants are almost full.

And most of the diners are not guests staying in the hotel, but come here to taste delicious food, or the rich locals in Paris, even some people come here for breakfast or lunch almost every day.

For example, the old man named Mr. Parker eats breakfast here almost every day.

"Good morning! My friend!"

"Good morning, Mr. Parker!"

"Good morning, Martin!"

"Good morning Mr. Parker!"

"Good morning Lee!"

"Good morning, Mr. Parker!" Li Yang, who had just finished breakfast, ran into the Mr. Parker in the hotel lobby.

As early as a few days ago, Li Yang had already met this Mr. Parker, of course it was introduced by Adrian.

At that time, Li Yang noticed this old man by accident and found that he knew almost most of the hotel staff, and he could even call out their names easily. He even knew the home situation of many staff, such as whose children. Married, whose son is born, who trades in stocks, who loves to play cards, etc.

So Li Yang saw that this was not an ordinary guest, but after asking, he knew that this was a real regular guest of the hotel.

At that time, Adrian also joked with Li Yang that the old man was an outside staff member of the hotel, and his working experience was longer than 80% of the staff in the hotel.

Parker’s full name is Grey Parker. He is a very chatty Frenchman. He is already eighty-five years old. If it weren’t for Adrian’s introduction, Li Yang really couldn’t see how old he was. He is full of energy and strong pace. It seems that he is only more than sixty years old.

This old gentleman has eaten breakfast at the George V Hotel for nearly forty years. Unless he is not in Paris, he must come almost every day, and occasionally come for lunch.

The longest interval was almost three years. It is said that thirty years ago, he went to prison for an economic case and stayed there for three full years.

He often joked that the most painful thing for him in those three years was not being able to come to the George V Hotel for breakfast and talk to everyone about recent events.

The first thing he even got out of prison was not to go home, but to come here for breakfast!

Mr. Parker once had a wife, but died many years ago. They did not have children. They jointly ran a bar with a history of almost fifty years, right on the banks of the Seine, not far from here.

In fact, it was his wife who liked the breakfast here at first, and they used to eat it almost every day, so for Parker, the George V Hotel is like his second home, with many fond memories of him. Everyone here is his friend.

"I have experienced three general manager changes in the hotel. I have also seen and welcomed many new and old employees of the hotel. I have also witnessed that this hotel was acquired by Four Seasons Group and then bought by the Saudi prince. Acquired by Dreamcatcher Group.” Li Yang said when he chatted with Parker that day.

He is indeed a living history. He knows many things about the hotel even better than Adrian. Li Yang has also heard from him many interesting stories about the changes in the George V Hotel and what happened here.

Not only that, he also saw the charm of George V Hotel more thoroughly than many people.

"Here is condensed and preserved a lot of things that belong to our time. Old people like me who have been left behind by the times can find many memories and shadows of their youth.

But he is not like me. He has not kept up with the pace of the times. He has been improving, keeping pace with the times and becoming more attractive.

Nowadays, it not only has classical charm and heritage, but also integrates the things of the new era.

Therefore, he is also loved by many young people, where people can feel the modernity of other emerging hotels, and they can feel the unique charm of time condensed and precipitated.

In short, people of every era seem to find their different feelings here! "Grey Parker said, and Li Yang felt that what he said was very reasonable.

This is also the charm of the George V Hotel. Through this chat, Li Yang also knows more about the positioning and future development of the George V Hotel, and knows more about what he must not discard.

The George V Hotel is to keep pace with the times, but it cannot completely overthrow the past, otherwise he may no longer be the George V Hotel, and that would lose its true loyal customers.

"Your newspaper, Mr. Parker!" Parker is indeed more obsessed with old-age things, such as newspapers, than new-age high-tech products.

After coming to the hotel every day, Mr. Parker would go to the front desk to pick up a newspaper and then head to the restaurant. Today is no exception.

"Thanks, Martin, is your son's leg hurt?" Mr. Parker asked.

"It's almost done, I can continue to participate in training next week!" Martin said with a smile.

"Well, that's good, I am very optimistic about that young man, he will definitely become a great football player!" Parker said.

"Thank you, I also hope he can succeed!" Martin also said proudly.

Holding the newspaper, Grey Parker walked straight to the restaurant, and he would greet everyone he saw along the way.

According to Adrian, the main reason why Grey Parker is an outside staff member of the hotel is that he is the hotel’s breakfast tester and quality inspector.

Whenever the restaurant changes the chef or develops a new breakfast category, he will be invited to taste it. How to ensure that the taste of classic products is as delicious as ever is dependent on Mr. Parker, the taster.

...

"At three o'clock this afternoon, Ms. Collins and his sixth husband Peter Charles will be staying in our hotel's Royal Suite 616!" At the daily routine meeting, the reservation department reported the list of guests who will be staying at the hotel today, especially Some special guests, or guests with special requirements.

Jon Collins is a special one. She is a regular customer of the hotel. She and her five husbands have almost all been to the George V Hotel. Five years ago, she had a wedding with her current husband here.

"She said it was her sixth husband who was going to move in with her this time."

"Peter Charles? Is her agent?" Adrian also knew Peter Charles. He had stayed here with Ms. Collins and his wife before.

And this Peter Charles used to work at the George V Hotel. At that time, he was only 18 years old. He worked as a doorman in the hotel for 14 months. Now more than forty years have passed. He is already Well-known broker.

"Yes, sir!"

"Are there any specific requirements this time?" Adrian asked.

"She said just the same way!"

"Then arrange and display the room according to her file!" Adrian said.

After talking about the guests booked today, Adrian also talked about the training of new employees. The George V Hotel attaches great importance to every new employee, even if he is just an ordinary cleaner.

For the training of new employees, we also strive for perfection and perfection, so that every new employee can show the hotel's ultimate service.

"By the way, take him to the tooling department today to customize the tooling!" Adrian said.

The George V Hotel has a dedicated tooling department, which has professional tailors and designers, tailor-made for every employee of the hotel, custom tooling, especially the tooling of some service staff, are all suits, so they need to be customized.

The cost of each set of tooling is not cheap. After all, the service personnel are also the facade of the hotel, and their image is also very important to the hotel.

...